More FAQs: Supplies | Postage | Neopost USA Rental Invoices | MailFinance Leasing Invoices | NeoFunds®/TotalFunds®
We are happy to help you obtain the software you need to update your machine. Please visit the Rate Change Support section of our website for further instructions.
This will depend on the lease or rental agreement that was signed at the time of sale. Please contact us.
Neopost highly recommends that you purchase “Rate Change Protection”, which is offered to our customers at a fixed annual fee. This will insure that if a rate change is made during your contract, you will automatically receive the rate change software that is needed to update your equipment. To obtain Rate Change Protection, please contact your local sales representative or an authorized dealer in your area.
Take the label / envelope to your nearest US Post Office to receive a refund. There is a 10% charge for this service.
Please contact us to advise that you are requesting pick-up.
Once we have received notification and have authorized the return, we will request a pick-up from one of our authorized carriers. The shipping method will vary depending upon the size of the equipment being returned. For smaller equipment, a FedEx Call Tag will be issued. Please have all equipment carefully packed in one box and ready for the driver.
Larger equipment will require pick-up by a trucking company and may require up to 10 business days to arrive. You should have the equipment carefully packed and ready for the driver.
Please allow 30 - 45 business days for your equipment to arrive. If you need additional information regarding the status of your order, please contact us.
You should contact your sales specialist at your local branch, district or authorized dealership in your area.
Find your local Neopost office.
It's simple, fast and easy to inform Neopost that you have changed your business address. Maintain seamless operations by following these steps:
- Your old and new address with a contact name and phone number.
- Your billing address with a contact name and phone number if different (even if it did not change)
- Your Neopost Account Number or Lease Number
Neopost is required to notify the United States Postal Service (USPS) when a postage meter has moved. In some cases we will need to replace your postage meter so the correct zip code prints on your mail. Please call 1.800.NEOPOST (636.7678) for assistance.
Yes. For your convenience, you can view and pay your invoices, manage postage and order supplies online by logging on to your MyNeopost account at www.myneopost.com.
Customer Service agents are available Monday to Friday, 7:00am - 6:00pm CST. Our postage system is closed every day from 2:00am - 4:00am CST for updating. Customer Service can be reached at 1-800-NEOPOST (1-800-636-7678).