FAQ - Supplies

How long will it take to receive my supply order?

Neopost offers several shipping options (Orders placed after 2:00pm CST will be shipped the following business day.):

Ground: 5 - 10 business days
Priority: 2 - 3 business days
Express: 1 - 2 business days 
What is the return policy for supply orders?

Un-opened and un-used supplies will be accepted for return within 90 days of the original purchase date. You will receive a credit to your Neopost account that can be used towards your next supply order or if you are a rental customer, towards your next rental invoice. Credits cannot be applied towards equipment lease payments. 

I don't have a large enough volume of mail to consume all the ink in one year - what can I do to use more ink?

Great question! Does your company currently use the customized or pre-loaded ad slogan? This is one way to consume more ink on the envelope and really get your money’s worth from the ink cartridge, while providing your recipients with a marketing message. You can use this space for your company logo, tagline or a pre-loaded slogan like “Seasons Greetings” or the American Flag, etc. 


Contact Technical Support to find out how to use the pre-existing slogans in your machine or to order your own, customized logo.

Which ink cartridge do I need to order for my mailing system?
Mailing System Part Number Type of Ink Cartridge
IJ-25 3300028D Standard
IJ-35/IJ-40/IJ-45/IJ-50/IJ-60 IJINK3456S Standard
IJ-35/IJ-40/IJ-45/IJ-50/IJ-61 IJINK3456H High-Capacity
IJ-65/IJ-70/IJ-75/IJ-80/IJ-85 IJINK678S Standard
IJ-65/IJ-70/IJ-75/IJ-80/IJ-86 IJINK678H High-Capacity
IS-330/IS-350 ISINK34 Standard
IS-280 ISINK2 Standard
IS-420 ISINK34 Standard
IS-440 ISINK34 Standard
IS-460 ISINK34 Standard
IS-480 ISINK34 Standard
IS-440 ISINK4HC High-Capacity
IS-460 ISINK4HC High-Capacity
IS-480 ISINK4HC High-Capacity
IS-5000/IS-6000 IS56INK Ink Tank
IJ-90/IJ-110 4127025J Print Head
IJ-90/IJ-110 4127175Q Reservoir
IJ-110 4127176R Reservoir
IJ-15K IJ15KPH Print Head
IJ-15K 4133780V Reservoir
IJ-105 8100032H Twin Pack