Your update will be accompanied by installation instructions. You may obtain more detailed instructions for updating the rates by visiting the Rate Change Information area of the Knowledgebase.
Each of our rate change telephone agents is specially trained to assist you. You may also contact a Service and Repair team technician for live assistance by selecting the Repair menu prompt offered on 1.800.NEOPOST (1.800.636.7678). Repair representatives are available Monday through Friday between 7 a.m. and 6 p.m. Central Time. Please note that you will need your customer account number available to expedite contact with our Repair telephone-support team.
The instructions for verifying if your machine has already downloaded the rate change can be found by visiting the Rate Change Information area of the Knowledgebase.
Please contact Customer Service at 1.800.NEOPOST (636.7678). Representatives are available Monday through Friday between 7 a.m. and 6 p.m. Central Time.
Simply connect your online-enabled mailing machine and download the rates by going to the ONLINE SERVICES menu on your mailing machine and placing a GENERIC CALL to Neopost USA’s server. The download will take no longer than three minutes if you are downloading the update into a mailing machine that is connecting by modem; only seconds if the machine is LAN-connected. After the download, the mailing machine will automatically switch to the new rates when they become effective.
More information can be found by visiting the Rate Change Information area of the Knowledgebase.
You will automatically receive a letter from Neopost USA if our records indicate your company needs to issue a purchase order before accepting products or services. The letter will ask you to mail us your purchase order so that we can process and ship your order for a rate update. If you do not receive your letter, please contact Customer Service at 1.800.NEOPOST (636.7678). Representatives are available Monday through Friday between 7 a.m. and 6 p.m. Central Time.
It is a rate table software update in your mailing equipment. The rate table in your mailing equipment stores the correct postage and fee for every combination of postal product, Extra Service, weight and ZIP Code/Zone supported by your equipment. Your mailing equipment references the updated rate table in order to calculate the correct postage and fees.
If you rely on a Neopost or Hasler scale or mailing machine to weigh and rate your mail, you must update the rate software so that the equipment will automatically calculate and meter the correct postage when the United States Postal Service® changes its rates and prices. Your Neopost mailing equipment works best, saves you money and keeps you compliant with USPS regulations when rate tables are up-to-date. Correct, accurate rating eliminates the needless overpayment of postage and the return of mail with short-paid postage.
All IS-, IN- and IM-series mailing machines must connect to Neopost’s online server to electronically download rate updates. Rates may be downloaded into the mailing machine in advance of the effective rate change date because the mailing machine can store both a current and future rate table.
Some IJ- and WJ-series mailing machines are also capable of connecting to Neopost’s online server to electronically download rate updates in addition to accepting smartcard rate updates. Rates may be downloaded into the mailing machine in advance of the effective rate change date because the mailing machine memory can store both a current and future rate table.
Most IJ- and WJ-series mailing machines require a smartcard to be inserted in the mailing machine base before the new rate table software can be loaded. Weighing platforms that connect to mailing machine bases do not require separate rate updates. Smartcard updates to the mailing machine may be performed prior to the effective rate change date because the mailing machine memory can store both a current and future rate table.
Freestanding scales require installation of a Rate-Pak® rate chip in order to rate a mailpiece. A Rate-Pak® should not be installed until the new rates take effect because freestanding scales only support current rates.
An annual Rate Change Protection (RCP) contract covers the cost of purchasing an individual update each time the USPS implements a price increase. The cost of the annual contract is substantially lower than the cost of buying updates for your equipment separately and coverage ensures automatic shipment and on-time delivery of the new rates.
Visit the USPS postal explorer website http://pe.usps.com. Publication 123 – DMM Notice 123 – is the definitive reference guide for USPS rates.
A pre-paid, self-addressed envelope is included with the SE/ST/WJS scale rate change packs. Please do your part for the environment and recycle wherever possible. If your return envelope is missing, please send your obsolete rate change pack to:
You need not return SmartCards.