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Rate Change FAQ

Why should I update my postal rates?

If you rely on a Neopost or Hasler scale or mailing machine to weigh and rate your mail, you must update the rate software so that the equipment will automatically calculate and meter the correct postage when the United States Post Office changes its rates and prices. Your Neopost mailing equipment works best, saves you money, and keeps you compliant with USPS regulations when rate tables are up-to-date. Correct, accurate rating eliminates the needless overpayment of postage and the return of mail with short-paid powww.
 

What is a rate update?

A rate update is an update to the rate table software in your mailing equipment. The rate table in your mailing equipment stores the correct postage and fee for every combination of postal product, Extra Service, weight and ZIP Code Zone supported by your equipment. Your mailing equipment references the updated rate table in order to calculate the correct postage and fees. 
 

How is the rate table software in my mailing equipment updated?

All IS-, IN-and IM-series mailing machines must connect to our online server to electronically download rate updates. Rates may be downloaded into the mailing machine in advance of the effective rate change date because the mailing machine can store both a current and future rate table.
 

Online-Connected Mailing Machines

Neopost

Hasler

IS-280
IS-330
IS-350
IS-420
IS-430
IS-440
IS-440PLUS
IS-460
IS-480
IS-490
IS-5000
IS-5500
IS-6000
IN-360
IN-600
IN-700
IN-750
IM280
IM330
IM350
IM420
IM430
IM440
IM440PLUS
IM460
IM480
IM490
IM5000
IM5500
IM6000
IN360
IN600
IN700
IN750


Some IJ- and WJ-series mailing machines are also capable of connecting to our online server to electronically download rate updates in addition to accepting smartcard rate updates. Rates may be downloaded into the mailing machine in advance of the effective rate change date because the mailing machine memory can store both a current and future rate table.
 

Online-Connected IJ and WJ Mailing Machines

Neopost

Hasler

IJ-70
IJ-80
IJ-90
IJ-110
WJ150
WJ185
WJ220
WJ250


Most IJ- and WJ-series mailing machines require insertion of a smartcard in the mailing machine base to load the new rate table software. Weighing platforms that connect to mailing machine bases do not require separate rate updates. Smartcard updates to the mailing machine may be performed prior to the effective rate change date because the mailing machine memory can store both a current and future rate table.
 


IJ and WJ Mailing Machine
Neopost Hasler
IJ-35
IJ-40
IJ-45
IJ-50
IJ-60
IJ-65
IJ-75
IJ-85
IJ-70
IJ-80
IJ-90
IJ-110
WJ60
WJ65
WJ90
WJ95
WJ110
WJ135
WJ185
WJ215
WJ150
WJ185
WJ220
WJ250


Freestanding scales require installation of a ratepak rate chip in order to rate a mailpiece. Because freestanding scales only support current rates, a ratepak should not be installed until the new rates take effect.

Standalone Scales

Neopost

Hasler

SE-37 5 lb. scale
SE-57 10 lb. scale
SE-67 30 lb. scale
ST-77 70 lb. scale
SM26W 5 lb platform
WJS5 5 lb. scale
WJS10 10 lb. scale
WJS20 20 lb. scale
WJS70 70 lb. scale
Which Postal Service prices changed on September 7, 2014?

The United States Postal Service changed prices for some of its Priority Mail prices. While the overall average price increase for customers paying the retail counter rate is 1.7 percent, customers mailing at the Commercial Base rate will benefit from an average price decrease of 0.9 percent. 

What is the best source for comprehensive information about the USPS price changes?

Customers may log in to the USPS postal explorer web site at http://pe.usps.com. Publication 123 – DMM Notice 123 – is considered the definitive reference guide to Postal Service rates. 

What is Rate Change Protection (RCP)?

An annual Rate Change Protection (RCP) contract covers the cost of purchasing an individual update each time the Postal Service implements a price increase. The cost of the annual contract is substantially lower than the cost of buying updates for your equipment separately and coverage ensures automatic shipment and on-time delivery of the new rates.
 

I am covered by a Rate Change Protection (RCP) contract. What do I do if I did not receive my rate update?

If you did not receive your latest rate update, please contact Customer Service at 1-800-NEOPOST (636-7678) for assistance. Representatives are available Monday through Friday between the hours of 7:00 A.M. to 7:00 P.M. Central Time.
 

My mailing system is covered by Online Rate Protection. How do I download the new rates?

Simply connect your online-enabled mailing machine and download the rates by going to the ONLINE SERVICES menu on your mailing machine and placing a GENERIC CALL to our server. The download will take no more than three minutes if you are downloading the update into a mailing machine that is connecting by modem (and only seconds if connecting by LAN). After download, the mailing machine will automatically switch over to the new rates when they become effective.
 

How do I install or download my rate update?

Your update will be accompanied by installation instructions. You may obtain more detailed instructions for updating the rates in your equipment by clicking here. Each of our Rate Change telephone agents are trained to assist and you may also contact a Service and Repair team technician for live assistance by selecting the Repair menu prompt at 1-800-NEOPOST (636-7678). Repair representatives are available Monday through Friday between the hours of 7:00 A.M. to 7:00 P.M. Central Time. Please note that you will need to have your customer account number available in order to expedite contact with our Repair telephone-support team.

I need to send a purchase order for my update. What do I do?

If our records indicate your company needs to issue a purchase order before accepting products or services, you will automatically receive a letter from us. The letter will ask you to mail us your purchase order so that we can process and ship your order for a rate update. If you fail to receive your letter, please contact Customer Service at 1.800.NEOPOST (1.800.636.7678). Representatives are available Monday through Friday between the hours of 7 a.m. and 7 p.m. Central Time.

To what address should I return my out-of-date rate update?

You can do your part for the environment. Please recycle your rate updates wherever possible. A pre-paid, self-addressed envelope is included with your shipped update. If your return envelope is missing, please send your obsolete rate update to:

 

Neopost USA Inc. Rate Return
P.O. Box 1183
4650 Hickory Hill Rd.
Memphis , TN 38141-6815