FAQ - MailFinance Leasing Invoices

I don’t have a MyNeopost account. What do I need to enroll?

To register for your MyNeopost account, follow these simple steps:

  • Go to www.myneopost.com and click on the "Register" link at the top of the page.
  • You will be asked to provide the following secure account information to complete your registration:
  • Meter Serial Number – Run a "zero value" envelope. The serial number appears on the indicia (meter imprint) after all letters in the sequence.
  • Postage Account Number – Your Postage (POC) account number appears in two locations: on the documentation you received with your equipment and on your Neopost postage statement.
  • Customer and Invoice Number – These account numbers appear on your Neopost USA invoice. The Customer Number will be the series of numbers before the dash.
I still have questions. Where can I get answers?

For further information, please contact us or call Neopost USA Customer Service at 1.800.636.7678. 

Will any credits or adjustments automatically be applied to any new charges?

Credits and adjustments will be applied to unpaid balances. In the event of a zero balance, customer will be issued a refund check for the credit due. 

How will short or over payments be applied?

If you submitted a payment for less than the total amount due, then your payment will be applied to the oldest invoice(s) first and the remaining balance will appear as past due on your next statement. If you submitted a payment in excess of the total amount due, the money will be placed on account to be applied on the next available invoice billing. 

Why didn't my payment apply to the invoice number listed on my remittance slip?

If you submitted a payment for less than the total amount due, then your payment will be applied to the oldest invoice(s) first. 

Previously, I was able to get a copy of my invoice online that reflected any payments or adjustments. Did this change?

Yes.  Copies of your statements can be requested through MyNeopost, however they will be copies of the original statement for that period.  Your account on MyNeopost will reflect any adjustments made to your current statement. 

Can I pay for my invoice electronically?

Yes, recurring ACH or Credit Card billing options are available. For further information, please contact us or call Neopost USA Customer Service at 1.800.636.7678. 

Can I pay my MailFinance invoice online?

Yes, credit card or recurring ACH billing options are available. For further information, please visit MyNeopost.com,  contact us or call Neopost USA Customer Service at 1.800.636.7678. 

Did my payment address change?

No, your payment address has not changed. 

If I have an adjustment posted, can I see which invoice it applied to?

Yes. Invoice payments and adjustments will be broken out at the invoice level. 

My statement has a past due amount. How can I see when it was due?

The details of any past due amounts will be found on the last page of your statement summary.  

Where can I get my previous invoices?

Copies of current and past invoices are available by logging in to your myNeopost account.

Will my billing cycle remain the same?

Yes, there are no changes to your current billing cycle. 

Why does my invoice have a previous balance?

If your account is reflecting a previous balance, MailFinance did not receive your payment prior to your current statement billing.

I just received my MailFinance statement and it looks different. Why?

MailFinance has changed the way we present our billings to provide you, our customer, with a full view of recent activity on your account, including current payments and any amount that remains outstanding from previous invoices.