FAQ - NeoFunds/TotalFunds

How do I enroll?

Most customers are pre-approved. Please call our Customer Service Department to request an enrollment form.  A representative can be reached at 1.800.NEOPOST (636.7678), Monday through Friday, between the hours of 7:00 a.m. to 6:00 p.m. (CST).

Can I view my statement and manage my account online?

Yes.  Through MyNeopost you can access your account online, which makes monitoring and tracking of all your postage account activity easy.  You can access invoices, see account activity, make online payments, and create e-mail alerts. To set-up your MyNeopost account, go to www.MyNeopost.com to register. You will need your Meter Serial Number and postage resetting account number in order to register.

What will happen to the funds currently available in my USPS prepay account after I am set up?

Our postage-resetting system will automatically draw funds first from the postage balance available in your prepay account before any funds are billed to you through your account.

Can I set up automatic payment reminder email alerts?

Yes.  You can go online to set an automatic e-mail alert to remind you when your invoice payment is due.

When is my payment due?

Payment is due 28 days from the statement date.

Can I choose my statement date and corresponding due date?

Yes.  You may choose a different statement date than the one assigned automatically at the time of enrollment.  Approximate statements dates to choose from are the 1st, 5th, 10th, 15th, and 22nd of each month. Please call our Customer Service Department to request a statement date that works best for your Accounts Payable department.  A representative can be reached at 1.800.NEOPOST (636.7678), Monday through Friday, between the hours of 7:00 a.m. to 7:00 p.m. (CST).

Must I pay the entire invoice balance by the due date?

You must pay at least the minimum payment by the due date indicated on your invoice. Finance charges may apply for payments that are less than the total balance owed. A late fee may apply if you do not make the minimum payment by the due date indicated on your invoice.

How do I pay the outstanding balance on my monthly postage statement?

You can pay your postage invoice by check, ACH, or online. When making invoice payments for postage, please allow up to 5 to 7 days for your check to be received and posted to your account. For overnight and ACH payments, please allow 1 to 2 days for your payment to be posted to your account. We can also accept payments by phone through our Customer Service Department at 1.800.NEOPOST (636.7678).
 

Regular Mail Overnight Mail ACH Credit
PO Box 30193
Tampa, FL 33630-3193


Reference: Your 16-digit
account number
Attn TA-34
11601 Roosevelt Blvd
St. Petersburg, FL 33716

Reference: Your 16-digit
account number
Bank: Bank of America
Account: Mailroom Finance, Inc.
Routing #: 011900254
Bank Acct #: 385015844484

Reference: Your 16-digit
account number
What will happen if my already-sent check is posted after I have begun funding postage?

The funds will be credited to your USPS prepay account and subsequent download(s) will draw against that balance before any further draw against your account. 

Can I increase the amount of postage available for download?

Yes. Use the forms below or call our Customer Service Department to discuss the process to request an increase in the amount of your Total Account Limit.  A representative can be reached at 1-800-NEOPOST (636-7678), Monday through Friday, between the hours of 7:00 a.m. to 6:00 p.m. (CST).

►NeoFunds Account Limit Increase   ►TotalFunds Account Limit Increase
How are transaction fees assessed?

You are pre-approved to download up to the Free Transaction Limit postage each month with no transaction fees. Monthly postage that exceeds the Free Transaction Limit in any monthly billing period is subject to a 1% Flex Limit Fee. Example, if your Free Transaction limit is $4,000 and you add $5,000 postage to your meter in a monthly billing cycle, you will be billed $10 Monthly Flex Limit Fee ($5,000 - $4,000 = $1,000 x 1% = $10).

Can I resume pre-payment of postage by check if I am not satisfied with this service?

Yes, you can send postage pre-payments by check or wire to the Postal Service and make the funds available for download into your postage meter.