FAQ - Postage

What are the hours of operation?

Customer Service agents are available Monday to Friday, 7:00am - 6:00pm CST. Our postage system is closed every day from 2:00am - 4:00am CST for updating. Customer Service can be reached at 1-800-NEOPOST (1-800-636-7678). 

How can I check what funds (postage) are available for use in my mailing system?
  • Press the "Funds" button.
  • Select “Funds Used / Funds Available”.
  • The information is displayed.
  • Press the Home button to return to the home screen.

 

Click here for instructions on adding funds (postage) to IS-430, IS-440, IS-460, and IN-600.

Click here for instructions on adding funds (postage) to IS-480, IS-490, IS-5000, IS-6000, IN-700, and IN-750.

How can I access my postage usage reports?

For your convenience, you can view and manage your postage needs online by logging in to your MyNeopost account at www.myneopost.com

If I pay for my postage by check, how long will it take to be posted to my account?

If the check is sent regular mail, allow 7- 10 business days to post to your account. Checks that are sent my overnight delivery take 3-4 business days to post. 

Where do I send my payment to add postage my mail machine?

PLEASE.... Do not send your payment to Neopost USA. Checks for postage must be made payable to "USPS" and sent to one of three processing centers, which are contracted by USPS to accept these payments. You should choose the processing center closest to your local area. Once your check is received, the processing center posts it to your postage account within 7 - 10 business days.

 

In order to ensure the fastest possible availability of your postage, please include your postage account number on your check. 

 

Please choose your brand to find the specific mailing address and instructions for making payment: Neopost | Hasler

What is the "No Deposit Method" to purchase postage for my mail machine?

Instead of writing a check for postage and wait for it to be received, processed and added to your account, you can sign up for our No Deposit - ACH Debit Program.

 

Please select your brand for more information and to sign up: Neopost | Hasler

What is the process for adding postage to my mail machine?

Click here for instructions on adding funds (postage) to IS-430, IS-440, IS-460, and IN-600.

Click here for instructions on adding funds (postage) to IS-480, IS-490, IS-5000, IS-6000, IN-700, and IN-750.