Companies and customers want to choose the communication channel they prefer to deliver and receive their business-critical information. Research shows that a rapidly increasing number of customers prefer digital communications. ConnectSuite e-Delivery is a simple yet powerful cloud-based solution that helps companies manage those preferences and maximize their ability to easily send critical customer communications through traditional mail or a digital channel.
Evolve to Digital Communication while Maintaining Physical Mail Delivery
Determining a digital communication strategy while maintaining physical mail delivery can be a daunting task for any company. ConnectSuite e-Delivery is a unique solution that meets this need by allowing companies to continue to send physical mail while enabling recipients to evolve to e-delivery. When recipients select their preferred delivery method, ConnectSuite e-Delivery saves their preference and automatically sends documents physically by traditional mail or electronically through email. Better yet, it manages the entire e-consent process and drives adoption through automated opt-in campaigns. Using this proven “PUSH” email delivery method effectively migrates your customers from paper-based communication to electronic delivery – dramatically increasing paper supression.
Online Payment Capabilities can Simplify Transactions and Reduce Costs
As more recipients switch to electronic mail delivery and paying bills online, senders will achieve significant cost savings on paper, ink and postage. With ConnectSuite e-Delivery, customers can utilize a solution that’s twice as efficient as traditional physical mail delivery at more than half the cost!
By helping companies adapt to the market’s changing needs, ConnectSuite e-Delivery simplifies customer communications, helps reduce costs, enhances company image and improves overall customer satisfaction.
Complete Your e-Delivery Strategy
Your website is an essential vehicle to communicate important news about your organization and promote products and solutions. To effectively complement your web presence, ConnectSuite e-Delivery uses a powerful email delivery method that drives more customers to your site, allows you to target them with specific offers and further promotes customer self-service.
Real-Time Reporting Maximizes Electronic Delivery Efficiency
Using an easy-to-read online interface, ConnectSuite e-Delivery offers real-time reporting that enables companies to track the status of their electronic customer communications and easily manage exceptions. Robust reporting capabilities provide full audit trail and message tracking that displays customer opt-in status, message type and shows if the email was opened, clicked, delivered or bounced. If an error is displayed, the sender can quickly take action by correcting the email address or switch to physical mail delivery.