Neopost USA Maintenance Terms
WHAT ARE THE FEES AND WHEN ARE THEY DUE?
All payments for Maintenance Services and Additional Charges are nonrefundable. Neopost may adjust the Maintenance Fees at the end of the Initial Maintenance Term (as defined below) and any renewal term.
HOW DO I REQUEST MAINTENANCE SERVICE?
WHAT’S NOT COVERED BY THE NEOPOST MAINTENANCE PROGRAM?
All of the foregoing are "Excluded Services." Excluded Services also include operator training beyond the initial training provided by Neopost and application configuration and set-up. In the event Customer requests Neopost to perform an Excluded Service, Customer shall pay Neopost its then-current hourly rate for those services (including travel time), as well as Neopost’s then-current price for any parts required in connection with such services.
WHAT OTHER RESPONSIBILITIES DO I HAVE?
WHAT ELSE DO I NEED TO KNOW?
Furthermore, if the Products are being leased, this Agreement shall automatically terminate as to any Products covered by the lease on the date such lease expires or is terminated.
V. June 2013