Keeping the lines of communication open with customers is one area where businesses may fall short, not by any fault of their own. Much of it is due to incorrect addresses and lost packages in the mailing and shipping stream. These lost packages result in unaccounted mailing costs and unhappy customers. Besides eroding the bottom line, the expense of not communicating with a customer is even greater – it diminishes loyalty.
Customers expect their packages to arrive on time, therefore, you should expect a simple solution to process your mail and save money. Don’t settle for anything less.
The powerful analytics of EMS offer an assortment of tools designed to manage costs and build customer relationships. This technology can analyze your company’s mail and shipping operations and pinpoint incorrect addresses, lost packages and identify where money is being wasted. The address correction feature eliminates many of the problems that lead to returned and misdirected deliveries, delayed deliveries and address correction fees. Additionally, EMS helps you manage and allocate costs by account, carrier, special service and operator productivity.