GMC Inspire is the only single-design Customer Communication Management (CCM) solution that lets you create, manage and deliver quality customer communications that span the entire customer journey. Its multichannel preview, proof, and signoff capabilities are an industry first, allowing you to optimize every customer interaction wherever it takes place: call center, mobile phone, tablet, web, email, even print.
- Provides a high-performance document composition platform
- Optimizes template design for multi-channel communication
- Tracks production in real time via robust reporting capabilities
- Integrates with almost any data source
- Drives relevant, targeted customer communications for increased customer satisfaction
Use GMC Inspire to communicate across the customer journey and deliver:
- Choice – Customers choose the channel by which they want you to communicate with them. A single design deploys across all channels.
- Consistency – Ensure that your company speaks with one voice through a library of templates, and accountability for workflow processes. When customers interact with your company they will experience consistency in brand and message.
- Context – Personalized communications are more engaging. Upsell and cross sell more products and services when you design communications based on individual customer needs and situations.
- Speed – Customers are impatient so don’t make them wait. Speed up response time and enable real-time two-way interactions with self-service communication.